Refund policy
30-day returns and exchanges
You may request a return or exchange within 30 calendar days after delivery. We accept returns and exchanges for defective, damaged, or incorrect items and for non-defective items, including items you no longer want.
For non-defective returns, items must be unused and returned with their original packaging and all included parts and accessories. You may open the packaging to inspect the item. These condition and packaging requirements do not apply to defective, damaged, or incorrect items. There are no product-specific exclusions from this policy.
How to start a return or exchange
Email support@briarcrestshop.com with your order number, the item you want to return or exchange, and the reason for your request. If the item arrived damaged or incorrect, please describe the issue so we can help.
We will email you return instructions and a prepaid shipping label to download and print. Please wait for the label and instructions before mailing your package. Returns are sent to:
BRIARCREST 9 GENERAL GOODS LLC
908 East Main Street
Cecilia, KY 42724
United States
We cover return shipping and shipping for approved replacements or exchanges. We do not charge restocking or return processing fees. If an exchange item is unavailable, we will contact you to arrange a refund or agree on an alternative.
Refunds
After we receive and inspect your return, we will issue the refund for the returned item, including any applicable sales tax paid on that item, to your original payment method within 3 business days. We will email you when the refund is issued. Your bank or payment provider may take additional time to post the refund.
Order cancellations
To request cancellation, email support@briarcrestshop.com with your order number before shipment. If we cancel your order before it ships, we will issue a full refund to your original payment method. If your order has already shipped, you can request a return after delivery.
This policy does not limit any rights you have under applicable law.