FAQ

Shipping and delivery

Where do you ship?

We ship from Cecilia, Kentucky, to street addresses in the 48 contiguous U.S. states. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO military addresses, or international destinations.

How much does shipping cost, and how long does it take?

Standard shipping is free on eligible orders with no minimum purchase. Processing takes 1–3 business days, and transit after shipment takes 3–5 business days. Estimated delivery is 4–8 business days from the day processing begins.

The cutoff is 4:00 p.m. U.S. Central Time, observing daylight saving time. Orders placed at or after the cutoff, on weekends, or on U.S. public holidays begin processing on the next business day. See our Shipping Policy.

How can I track my order?

We email tracking information when your order ships. If the tracking email is missing, or if your order is late or marked delivered but cannot be found, email us with your order number.

Order changes, returns, and refunds

Can I change my delivery address or cancel my order?

Email us with your order number as soon as possible. You can request an address correction or cancellation before shipment. If your order has already shipped, you can request a return after delivery.

Can I return or exchange an item?

Yes. Request a return or exchange within 30 calendar days after delivery. For change-of-mind returns, the item must be unused and returned with its original packaging and included parts and accessories. You may open the packaging to inspect it. These condition and packaging requirements do not apply to defective, damaged, or incorrect items.

Do I pay for return shipping? When will I get my refund?

We provide a prepaid return label, cover shipping for approved replacements or exchanges, and charge no restocking or return processing fees. After receiving and inspecting your return, we issue the refund to your original payment method within 3 business days. Your payment provider may take additional time to post it. See our Return and Refund Policy.

Products and payment

Are the dice, cards, or other items shown in photos included?

Check the individual product description for what comes with your purchase. Props shown in lifestyle photos are included only when the listing says so. Check the listed dimensions if you need an accessory to fit a particular deck or play area.

Which currency and payment methods can I use?

Orders are charged in U.S. dollars. Available payment methods and any applicable sales tax are shown at checkout before you place your order.